Contact Us
If you have any questions about our range, please don't hesitate to reach out to us.
Top Queries
1. How do I track my order?
You can check on the status of your order in your account where tracking information will be updated regularly.
2. How can I complete a return?
Please email returns@tickit.co.uk to receive the returns form
3. Can I have an invoice?
Your confirmation invoice will be sent, via email, as soon as your purchase is complete. You can also view a copy of this in your account
4. How can I check restock dates?
The most up to date stock information is available on the product information page. If a product is out of stock, please sign up to receive a 'Back in Stock' notification on the specific page.
5. I've lost or broken a part, can I buy a spare?
Of course, we have a page here for spares but if you have any issues, please contact us using the form below.
6. Where do you deliver to?
Our full shipping policy is available here. For deliveries into Europe, please visit www.TickiT.eu
7. Can I send you a purchase order?
We are afraid that we do not accept purchase orders. All orders need to be processed through the store where payment can be completed at the checkout.
8. I'm interested in becoming a reseller, can you give me some more information?
Of course, please fill out the form on our reseller page and a member of the team will get back to you.
9. I didnt purchase direct from TickiT and have an issue, who should I contact?
In the first instance we would always encourage you to contact your original place of purchase for any queries.
How to contact us
- Complete our contact form below - we'll respond within 2 working days.
- Email us - hello@tickit.co.uk
Please note our customer services hours are Monday to Friday 9am-4pm, excluding UK public holidays. We will get back to you within these hours.